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FAQ

FAQ

Frequently Asked Questions

 1. Why don’t you have pictures of each book?

Because of the quantity and constantly changing products, we do not always provide pictures. Pictures can be deceiving--they don’t tell you the edition or condition. In order to help you purchase the curriculum you need, we provide the publisher’s Catalog number, edition (if available), ISBN, and will state “previous edition” if it doesn’t match the current catalog numbers. The ISBNs may be the same, but sometimes publishers change the cover. The books you receive may not match the cover depicted on the website as we use a stock photo and is not an actual picture of the item. If needing a specific copy, also confirm with the ISBN number, Publisher’s Catalog number, or edition. You may contact us if you feel the website information is not clear enough.

 2. My child has allergies. Are your books clean?

As our books are previously owned (sometimes still factory sealed, though), we cannot guarantee what they have been exposed to. We make the books as clean as possible, fix up tears, and re-glue where able to, but they will always be used. If your children have serious allergies, we would recommend you purchase new only.

 3. What are my savings?

Our books are priced from 100% (brand new only, at request of author) to up to 90% off of its original value, depending on marketability, usability, and condition. We strive to give you the best value.

 4. How do I know if the workbooks are written in?

We note specifics on the books if they have writing, tears, loose pages, etc. We go through each book as we key it into our database and recheck it before we ship it to make sure we didn’t miss any features that may concern you. Click the product’s name to find more information on each item or we’d be glad to tell you about the books via e-mail or phone.

 5. Can I pick up my order at the store?

Yes. Once you receive your confirmation e-mail from us, we remove your merchandise from the shelf and it is reserved in your name and available for immediate pickup. For payment method, use the “in-store pickup” and you can use whatever payment method you want when you come get the books.  If someone will be picking up the order for you, you may prepay on the website, but please note who will be coming in and when.

It is important to contact us to let us know when and who will be picking up your order. Orders not picked up within 5 business days, except by previous arrangement, will be made available for sale and cannot be guaranteed to be available again to you.

 6. How does shipping work?

Shipping charges will be removed if you pick up your order at the store. We always try to find the best shipping rate we can for your order. When ordering from outside the country, the website offers some shipping options. These are not the only choices available. We will be glad to work closely with you regarding spending parameters, the time-frame needed, and the carrier you’d like to use. Send in your order, noting your wishes in the “Comment” section of the order page. You will have to pick a shipping method on the website in order to process your order but we will fix it once we’ve heard from you. We will not ship anything until both of us have finalized the shipping needed.

 7. Do you ship to other countries?

Yes, we have shipped to all 50 states and Washington DC in the USA and countries on 6 continents. We have yet to ship an order to Antarctica.  See #6, How does shipping work? for more information.

 

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